From the Nurse's Office

List of 6 frequently asked questions.

• Q. Who can I contact if I'm having trouble accessing Magnus Health?

  If you are having difficulty navigating the Magnus system, entering data online, or if you have any other questions, please contact Magnus Health Customer Support at (919) 502-7689 Monday to Friday 7:00 AM to 6:00 PM EST or by email at service@magnushealthportal.com

• Q. Who can I contact if I'm having trouble accessing my account in MySJS?

  To log into Magnus, log first into MySJS, search for the Magnus Health tile on the Resources pages of your profile and click on it. You will be linked automatically into Magnus as a Single-Sign-on which means that you log in with the same credentials as MySJS.  If you are having trouble logging into your MySJS account, please contact our Technology Department at support@sjspr.org.

• Q. How can I edit my contact information in Magnus Health?

  Because Magnus Health uses the MySJS database to create parent and student accounts, any updates or changes to your contact information must take place in the MySJS system.
  
  To update your child's Emergency Contact Information on MySJS, follow these steps:
  

  1. Log into MySJS and click on your child's name
  2. Click on the Contact Card tab
  3. Scroll down to the Emergency Contacts section
  4. Click the Manage Phones button
  5. There are two columns:
     1. Active - your child's existing emergency contacs
     2. Not in use - relationships that exist on your child's MySJS contact card and any phone numbers that you may have created already but are not added to the active column.
  6. In order to add an emergency contact to the "active" column, you can drag it over from the Not in Use to the Active or create it.  To create a new contact do the following:
     1. Click on the Create a new phone number link
     2. Fill out all of the fields (all are required) 
     3. Click the Add Entry button
     4. After you have added all of your new emergency contacts, click the Save button.
     5. Drag the recently added new contact to the "active"contacts.
     6. Click Save.

• Q. How does the integration with MySJS work?

  The integration between MySJS and Magnus Health creates a convenient Single SIgn-On (SSO) experience for parents.  After signing in to MySJS with your unique login credentials, you will be able to directly access your account in Magnus Health through the Magnus Health tile on the Resources page.
  Each parent has access through their MySJS account to the Magnus Health accounts for their children. Because Magnus Health uses the MySJS database to create parent and student accounts, any updates or changes to your contact information must take place in the MySJS system.

• Q. Is the integration between MySJS and Magnus Health secure?

  The integration between MySJS and Magnus Health utilizes a secure token to sign in to Magnus from MySJS.  Each secure token is encrypted with an individual encryption key.  When Magnus receives a secure token from MySJS, it confirms that the encrypted login identification matches the identification of the requested Magnus account before allowing access.

• Q. How secure is my child's information in the Magnus Health database?

  Magnus Health employs military-level security to address the privacy and security concerns of its users.  Administrative, physical and technical safeguards, including 256 bit data encryption and 128 bit data encrypted Secure Socket Layer (SSL) systems, protect the information in the Magnus database.  Its network protection includes multiple firewalls, intrusion prevention appliances and active monitoring systems. 
  
  To read more about the safeguards, please read the Magnus Health Privacy and Security Policy.